UK Government Launches ‘Make Things Right’ Campaign

According to recent statistics from the UK government's social housing resident panel, 65% of residents have been dissatisfied with their landlord's response to complaints, and a third of all social renters have considered making a complaint in 2020-21, with 27% choosing not to because they believe nothing would be done in response.
Make It Right Campaign

This highlights the importance of the “Make Things Right” campaign recently launched by the UK government, which empowers social housing tenants to make complaints about substandard housing. The campaign aims to encourage residents to file complaints with their landlords before escalating them to the Housing Ombudsman if they are unhappy with their landlord’s response.


The “Make Things Right” campaign will feature advertisements on social media platforms, radio stations and streaming platforms like Spotify in over six languages. It is hoped that the campaign will help to improve the quality of living conditions for social housing tenants across England.


Jo Powell, a mould expert at Mould Removal London, welcomed the campaign, noting that they have seen a significant rise in mould and damp cases in social housing units. Powell believes the campaign is a step in the right direction in empowering tenants to speak up and make complaints about their living conditions. Social housing tenants must be confident about their rights, and they deserve to live in decent, safe and secure homes.


The “Make Things Right” campaign will run across England from March until the end of April and will give tenants key information about their rights, the responsibilities of their landlord, and advice about how to make a complaint. The Social Housing (Regulation) Bill will also strengthen the powers of the Regulator by allowing them to enter properties with 48 hours’ notice, make emergency repairs with landlords footing the bill, and issue unlimited fines to failing landlords. Two pilot areas, London and the North West, will receive funding for training to support residents with problems in their homes.


As the “Make Things Right” campaign is launched to empower social housing tenants to speak up about substandard housing, it is crucial for tenants to be aware of their rights and the resources available to them. If you are a social housing tenant and require a mould removal service, do not hesitate to contact us at Mould Removal London. Our team of experts can help you identify the root cause of the mould issue and provide effective solutions to remove it. We also recently conducted a survey on mould-related issues in London, which you can take a look at for more statistics and information. Remember, everyone deserves to live in decent, safe and secure homes, and it is up to all of us to make that a reality.

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